How a call works, start to finish
- You call (365) 990-1521 and tell us what is happening.
- We ask a few questions: the type of home, its rough age, where the problem is and whether water is still running.
- If there is something safe you can do right away, such as closing a valve, we walk you through it.
- We agree on a visit time and talk through how pricing works for that kind of job.
- The plumber arrives, looks before touching anything, and explains the fix and the price before starting.
- When the fix is in, we run the water while you look on, then tidy the area.
House rules we keep
- Boot covers or a drop sheet on every finished floor
- No work starts until you have agreed to the price
- Old parts shown to you, then removed if you want them gone
- Permits pulled where the City of Toronto requires them
- Honest advice when a repair is better value than a replacement
We never post fake reviews, invent years in business or claim awards. If you want references, ask on the phone.
No one here will push a full replacement when a repair will do. We will not quote a price we cannot stand behind, and we will not take on work outside plumbing, such as electrical or structural changes, without telling you a licensed trade is needed.
From the counter
Lines we do not cross
No one here will push a full replacement when a repair will do. We will not quote a price we cannot stand behind, and we will not take on work outside plumbing, such as electrical or structural changes, without telling you a licensed trade is needed. Gas work is done only by properly certified technicians, as Ontario rules require.
Why phone only
Forms get lost and leaks do not wait. A phone call lets us ask the right questions in a minute and tell you straight away whether this is an emergency or something that can wait for the morning.
Questions
Do you work on condos as well as houses?
Yes. In condos we often coordinate with property management, since some pipes belong to the corporation and some to the owner.
Can you tell me roughly what a job costs on the phone?
For many common jobs we can explain how pricing works and what affects it. Exact prices come after we see the job.
