Before you dial
- If water is running, close the main or the shut-off under that fixture first
- Note your nearest cross streets
- Know whether it is a house, townhouse or condo unit
- Have a phone photo handy if you can take one safely
Gas odour in the house? Walk everyone outside, and from the curb ring 911 or the Enbridge Gas line. Touch no switch, spark or lighter on the way.
What happens next
We ask a few short questions, tell you whether it sounds urgent, and give you a visit window. For an active leak we will try to get a plumber moving as soon as possible. For planned work such as a water heater swap or a renovation rough-in we will set a time that suits you.
Gas odour in the house? Walk everyone outside, and from the curb ring 911 or the Enbridge Gas line.
From the counter
Where we go
All of North York, from Steeles down to Lawrence and from the Humber to Victoria Park, plus close neighbours such as Thornhill and Concord. Browse the service area for your neighbourhood.
| Need | Best move |
|---|---|
| Active leak or backup | Shut off water, then call (365) 990-1521 |
| Planned job | Call and book a visit |
| Question only | Call, or check the FAQ |
