Booking and calls
We work by phone only. That keeps things fast and means you can describe the problem in your own words. See how a call works.
Emergencies
If water is running, the first job is yours: close the main shut-off. Then call. For sewage backups, keep people and pets away from the water.
Tape a label on your main shut-off valve today. Future you will be grateful.
We work by phone only. That keeps things fast and means you can describe the problem in your own words.
From the counter
Water heaters, drains and sewers
Most of the longer questions on these subjects have full guides in the library. The short answers are below.
Questions
Do you have forms or online booking?
No. Every booking is by phone at (365) 990-1521 so you talk to a person straight away.
What counts as a plumbing emergency?
Water that will not stop, sewage coming up a drain, a dead supply, or water dripping close to wiring or a panel. Shut off the main and call.
Where is my main water shut-off?
For most North York homes, check the foundation wall nearest the street, down by the floor, where the water pipe enters. In condos, check near the water heater or in a utility closet.
Roughly how many years does a tank heater give?
Plan on very roughly 8 to 12 years, shaped by water hardness and maintenance. Rust, rumbling and leaks at the base are warning signs.
Is my water heater rented?
Many Ontario homes rent their tank. Scan your gas bill for a monthly rental line, or read the label on the heater. If you are renting, contact the rental company before replacing it.
Does the City of Toronto help pay for backwater valves?
The City has offered a Basement Flooding Protection Subsidy Program for items such as backwater valves and sump pumps. Check the current terms on the City website before starting work.
My basement floor drain stinks. What is going on?
Nine times in ten its trap water has dried off; a pail of tap water poured in refills it. If the smell persists, the trap or venting may need attention.
Does my plumbing job need a City permit?
Many jobs, such as adding a bathroom or installing a backwater valve, usually need a City of Toronto permit. Simple fixture swaps often do not. We tell you when one applies.
Who fixes leaks in a condo?
It depends on your declaration. Pipes serving only your unit are often the owner’s, while common risers belong to the corporation. Call management as well as a plumber.
Can tree roots really break a sewer pipe?
Yes. Roots enter older clay laterals through joints and cracks, then grow into blockages. A camera inspection shows where.
Is Toronto water hard?
Toronto’s Lake Ontario water is moderately hard. It leaves scale in kettles, aerators and tankless heaters over time.
What should I not put down the kitchen sink?
Fats, oils and grease, coffee grounds, and fibrous food scraps. Let fat set, then scrape it into the Green Bin or trash as the City directs.